Q: Why are your products so cheap?
A: All products listed on BuyBuyBox are 100% Brand new and Genuine, We do not sell refurbished items unless it is specified. Items are imported stock from official brand supplier worldwide. we do not have to go thru a wholeseller.
Q: Does your price include or charge tax / GST?
A: The price you paid is the final price. There is no GST for your purchased items in Australia (excluding New Zealand). please do not ask for tax return invoice as it does not apply to the item we sell.
Q: Do the products include printed English user manual?
A: As products are being imported from overseas, there the printed user manual may be in the language of the sourced region instead of English. Should you need an English User Manual, please select your brand through this page, or contact us and we will send you an English manual at a small surcharge for administrative purpose.
Q: How does the warranty work?
A: As products are being imported from overseas, the Original Warranty may not work with your local dealer but BuyBuyBox does cover your item with 12 months warranty period as good as the Original Warranty. please note that there is no extended warranty.
Q: What kind of payment method does BuyBuyBox accept?
A: We accept:
1) Paypal with verified account
2) Credit Cards (major cards including VISA, Mastercard, AMEX)
Transactions from Paypal including Credit cards payment requires a verified account with a verified shipping address. We also may accept payments with unverified addresses and or account, however depending on the outcome of our credit assessment.
By submitting a PayPal payment without a verified address and or account, you agree that we may carry out a credit assessment (at no costs) to establish if the payment is a risk.
We would reserve the right to immediately refund/reject your PayPal payment through an unverfied account. All unverified PayPal orders will be assessed individually and a security delay may result with some of the payments.
We suggest to verifying both your PayPal account and your shipping address held by PayPal to avoid delay on confirming the orders. This way, your item will be dispatched immediately and without delay.
Learn more about Paypal verified account please click here.
For first time buyer with purchase over 2000AUD, we recommend you to purchase with paypal for a faster checking and vertification on your payment. Further idenfiication document may be requested for new buyer with high amount of purchase to avoid fraud issue. Thank you very much for your understanding.
Q: How are the orders being packed?
A: We would ensure all items are well packed and item will arrive in perfect condition.
Q: How long does it take to deliver?
A: It takes normally within 1-3 working days to deliver your order and for some remote areas it takes usually 2 to 3 extra days. however, it will be depending on the payment method and contact details provided. To ensure the fastest possible delivery time it is important that correct and as much contact information as possible is provided when placing your order or when creating the user account.
Q: What kind of delivery method I can choose?
A: As we would like to ensure the quickest delivery, our default delivery method is to be handled by Fedex / DHL / TOLL. The orders can be tracked also on their website with the tracking number to be provided after the order has been dispatched.
Q: How do I return my order?
A: Before returning your order please find our return policy again to make sure that your return meets the requirements.