Term & Conditions

Buyers have to read and agree with all our sales terms before purchasing any items.

All product pictures are for illustration purposes only.

Item location

All items selling are brand new genuine model (not Local stock), imported from overseas official supplier, shipped by DPEX, FEDEX, DHL, DPD, etc.

If the products comes with charger, correct socket adapter will be included.

Shipping

We do not ship to PO box, Locked Bag, Parcel Locker, etc.

Orders will be processed on a working day (Monday to Friday) basis after payment has been received and verified. Cleared payment received before midday will normally be processed and shipped within 3 working days of purchase.

Items ship with tracking numbers. If items are shipped via courier service, a signature will be required upon receipt. 

Import duties, taxes

Australia, United States & United Kingdom, would not be charged import duties and taxes.

For other countries, import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyers responsibility. Please check with your country customs office to determine what these additional costs will be prior to bidding or buying. We can provide the purchase invoice if requested. Please noted that there is no GST/tax invoice.

If buyer refuses to pay any customs and/or carried charges, and package ends up returning back to us, we will charge the buyer for any customs and/or carrier charges plus Shipping cost to and from buyer. Buyer will get partial refund, 25% restocking fee charge will be applied or more. If those charges are greater than item cost we have the right to declare it abounded/destroyed with the carrier, and no refund will be applied to buyer.

Quality check

All item we sell are brand new genuine with unique serial numbers / IMEI no registered. For internet shopping, that buyers cannot view and test the items, we may need to do the final quality check before we ship to buyers.

Cancellation Policy

Before you place your order, please be sure you understand the cancellation policy.
  1. Change of mind Once your order is received, we will process immediately. Therefore, we do not accept cancellation such as wrong purchase or changed of mind, or claiming not sure about policy (which we already specified on our webpage), etc. also change of item is not accepted unless the item you require is out of stock.
  2. Out of stock
    If we confirmed to you that there is no stock available for your order, you can choose to cancel and get a refund or if you can prefer other items, please consult us.
  3. Exceeding shipping deadline
    If your shipping deadline is around 7 days, and if we are exceeding that time period, we would cancel your order. Please do not set up your own shipping deadline or request without consulting us at the first place.
  4. Duplicated order
    Sometimes you may receive duplicated order for double clicking during the payment process or it might be a problem with the connection. We would confirm with you and cancel the duplicated order for you as per your request.
  5. Color choices
    After you made your purchase, if we found out that we do not have the specified item or color you want for your order, we would offer you other available color choices or have the order cancelled.
  6. Any testing or fraud order (buyer’s name does not correspond to card holder’s name) would be banned from our website and automatically cancelled.
  7. If we cannot contact you and confirm your identification within 5 working days after you placed the order, your order will be automatically cancelled.

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